Thank you for choosing Min Nu Nails & Spa. We strive to provide you with exceptional service in a clean and relaxing environment. To ensure a smooth and enjoyable experience for all our clients and staff, please take a moment to review our salon policies:
Appointments:
- Booking: Appointments can be made online via our website at minnunails.com or by phone at 437-233-2228 or in person.
- Deposits: For certain services (e.g., full sets, specialty nail art, appointments exceeding 20 minutes), a non-refundable deposit of $30 may be required to secure your booking. This deposit will be applied towards the total cost of your service.
- Cancellations & Rescheduling: We understand that unforeseen circumstances may arise. We kindly request at least 12 hours' notice for any cancellations or rescheduling.
- Cancellations or rescheduling made with less than 12 hours' notice will result in the forfeiture of your deposit (if applicable) or may incur a cancellation fee of the full service price.
- No-shows will be charged the full service price.
- Late Arrivals: We value your time and the time of our other clients. If you arrive more than 15 minutes late for your scheduled appointment, we may need to shorten your service or reschedule your appointment to avoid delays for other clients. In such cases, cancellation fees may apply.
Services:
- Service Guarantee: While receiving any service, please provide our staff members with your feedback and/or comments on their services so our staff members can satisfy your requirements in a timely manner.
- Enhancements and gel polish manicures are guaranteed for 7 days after your appointment. If you lose an enhancement or notice chips or lifting within 48 hours, please call us to schedule a free repair.
- You must arrange an appointment to have your nails fixed within 7 days after your initial service.
- Repairs after 7 days or for breakages, tears, and corner breaks will be charged.
- Regular polish services are not guaranteed.
- We will not be responsible for any infected nails. (Our tools and equipment are thoroughly disinfected, mani and pedicure kits for single use & disposal after)
- Refunds: We do not offer refunds on services rendered. However, we are committed to ensuring your satisfaction and will work with you to address any concerns.
- Add-on Services: Please inform your technician if you wish to add any extra services (e.g., nail art, French tips) before your service begins, as this may affect the allocated time and pricing.
Payment:
- We accept all forms of payment.
- Gratuities are not included in our service prices and are greatly appreciated by our technicians for their excellent service.
Hygiene & Safety:
- We adhere to strict hygiene and sanitation standards. All tools are properly disinfected and sterilized between clients. Single-use items are disposed of after each use.
- For the safety and well-being of all our clients, we reserve the right to refuse service to anyone with open wounds, infections, or any condition that may pose a risk to themselves or others.
- Please inform your technician of any allergies or sensitivities you may have before your service begins.
Client Conduct:
- Clients may request a complimentary polish change if dissatisfaction is expressed prior to the application of polish on more than two nails by our staff. Should a client wish to change the selected polish after our staff has applied it to three or more nails, the client agrees to incur an additional charge for a shellac polish change.
- To maintain a relaxing atmosphere for all our clients, we kindly request that you keep your cell phones on silent or vibrate and limit phone conversations during your service.
- For the safety and comfort of all, we respectfully request that children who are not receiving services remain accompanied by a non-serviced adult in the waiting area.
- We reserve the right to refuse services to anyone exhibiting disruptive or disrespectful behaviour.
Other:
- Prices are subject to change without prior notice.
- We are not responsible for any lost or stolen personal belongings.
By employing Min Nu Nails & Spa's services, you acknowledge that you have read, understood, and agree to our salon policies. Thank you for your cooperation. We look forward to pampering your nails!
Min Nu Nails & Spa Management.